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Privacy Policy

Rainbows Furniture Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or make a purchase through our online store.

 

This policy applies to our website and online store only and is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Rainbows Furniture Ltd

We design and create bespoke, handmade kitchens and furniture, which are marketed and sold through our website and online store.

 

2. Information We Collect

When you use our website or online store, we may collect the following personal information:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Payment information (payments are processed securely by third‑party payment providers – we do not store card details)

  • Information you provide via contact or enquiry forms

  • Account details if you create an online account

  • Technical data such as IP address, browser type, device information, and usage data

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3. How We Collect Your Information

We collect information when you:

  • Place an order through our online store

  • Create an account on our website

  • Complete a contact or enquiry form

  • Contact us by email or telephone

  • Subscribe to updates or communications (if applicable)

  • Browse our website (through cookies and similar technologies)

 

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil online orders

  • Manage payments, deliveries, and customer accounts

  • Communicate with you about your order or enquiry

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Comply with legal and accounting obligations

We do not sell or rent your personal data to third parties.

 

5. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

 

Contract, where processing is necessary to fulfil an order or provide a service

Consent, where you have given clear permission (for example, marketing communications)

Legal obligation, where we are required to comply with the law

Legitimate interests, to operate and improve our website and online store, provided your rights are not overridden

 

6. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and IT service providers

  • Professional advisers such as accountants

All third parties are required to handle your data securely and in accordance with UK data protection law.

 

7. Cookies

Our website uses cookies to help improve functionality and user experience. Cookies allow us to understand how visitors use our website and help us improve it.

You can control or disable cookies through your browser settings. Further details can be found in our Cookies Policy (if applicable).

 

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to those who need it to perform their role.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements.

 

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time where consent is relied upon

To exercise your rights, please contact us using the details below.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

 

12. Contact Details

If you have any questions about this Privacy Policy or how we use your data, please contact:

 

Rainbows Furniture Ltd

Email: enquiries@rainbowsfurniture.co.uk

Telephone: 07359 825586

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