Delivery & Returns
Please note: All deposits are non refundable, even in the event of a return to cover cost of materials, time and courier costs.
If you are not happy for any reason with your purchase from us, you may return it to us and we will refund the amount paid minus the deposit and any reductions which may be applicable by us.
Please contact us within 7 days of delivery of your products to let us know that you will be returning them and whether you would like us to collect them (at a charge to you the customer) or whether you are arranging transport back to us yourself. Products must be unused, free from defects and returned in their original packaging.
When we have received your products back, we will check them over and refund your money minus any shipping and applicable re-selling costs.
The courier we use is one man and a van, therefore will require help unloading your item and placing inside your doorway. If you require him to take the item to another area this would have to be arranged with the courier himself and there could be an additional cost to this.
If you require the courier to bring an extra person along to help lift please notify us at the time of order, there is an additional £50 charge for this.
Please note we do not authorise the courier to take items up flights of stairs- (for insurance and health and safety reasons) please make us aware at the time of ordering if you live in apartments etc and we shall source a courier that is insured to do such requests.
Please check your items upon delivery, once the item has been delivered and signed for by the customer they are acknowledging receipt of the item and that everything is acceptable with it. No refunds or returns can be made once the item has been signed for, this includes but not limiting scratches, dents and chipped paint done whilst in transit ( this should be taken up with the courier) This does not include faults from manufacturing errors as long as we are notified within 24hours of receiving your item.
These terms and conditions have been made to ensure that you, the customer, understand the way in which we operate, and are designed to ensure that the whole process is made as easy as possible.