Delivery & Returns

Please note: All deposits are non refundable, even in the event of a return to cover cost of materials, time and courier costs.

If you are not happy for any reason with your purchase from us, you may return it to us and we will refund the amount paid minus the deposit and any reductions which may be applicable by us.

Please contact us within 7 days of delivery of your products to let us know that you will be returning them and whether you would like us to collect them (at a charge to you the customer) or whether you are arranging transport back to us yourself. Products must be unused, free from defects and returned in their original packaging.

When we have received your products back, we will check them over and refund your money minus any shipping and applicable re-selling costs.

When your item is ready for completion we will email you with a date for delivery a week prior. We request that you make yourself available on the date given, as a change could result in a wait of up to an additional six weeks.

Deliveries are undertaken by our own staff, a personal service where those who crafted your item(s) will deliver in person. This two person team are trained in lifting and manoeuvring extremely heavy items. Please note that we can only deliver to a ground floor room of your property, with no steps or stairs leading to that room. For insurance purposes and health and safety, we unfortunately cannot lift items up flights of stairs.

Dressers are delivered in two parts, a rack and a base. Our team will place the rack on top of the base, but being freestanding pieces, we will do not fix them together. They also shouldn’t be fixed to a wall. Delivery takes place from 8am to 8pm, and customers will be made aware of an approximate time window on the day of delivery and not before.

Please check your items upon delivery, once the item has been delivered and signed for by the customer they are acknowledging receipt of the item and that everything is acceptable with it. No refunds or returns can be made once the item has been signed for, this includes but not limiting scratches, dents and chipped paint done whilst in transit ( this should be taken up with the courier) This does not include faults from manufacturing errors as long as we are notified within 24hours of receiving your item.

These terms and conditions have been made to ensure that you, the customer, understand the way in which we operate, and are designed to ensure that the whole process is made as easy as possible.