Shipping & Returns

This Delivery & Returns Policy applies to orders placed through the Rainbows Furniture Ltd website and online store. It should be read alongside our Terms & Conditions.

 

Because our products are bespoke and made to order, different rules apply compared to mass-produced goods.

 

1. Bespoke & Made-to-Order Items

All kitchens, dressers, and furniture produced by Rainbows Furniture Ltd are handmade and bespoke, created to your individual specifications.

Under the Consumer Contracts Regulations, the right to cancel does not apply to goods that are made to the customer’s specification or clearly personalised.

Once production has commenced, orders cannot be cancelled, and deposits are non-refundable.

 

2. Deposits

All deposits are non-refundable.

Deposits are used to cover the cost of materials, labour, and production time specific to your order.

This applies even in the event of cancellation, return, or change of mind.

 

3. Returns & Refunds

Bespoke Items

Due to the custom nature of our products:

• Bespoke and made-to-order items cannot be returned or refunded once delivered, except where the item is faulty.

• This includes kitchens, dressers, and any furniture made to your specifications.

Faulty or Damaged Items

If your item arrives with a manufacturing fault:

• You must notify us within 24 hours of delivery.

• We may request photographs or inspection to assess the issue.

• Where a genuine manufacturing fault is confirmed, we will repair, replace, or refund at our discretion.

Damage caused during transit must be reported immediately upon delivery.

 

4. Delivery Arrangements

When your item is nearing completion, we will contact you approximately one week prior to delivery to confirm a delivery date.

Customers must be available on the agreed delivery date.

Changes to delivery dates may result in delays of up to six (6) weeks.

 

5. Delivery Method

Deliveries are carried out by our own trained staff.

Delivery is limited to a ground-floor room only, with no steps or stairs.

For health and safety and insurance reasons, we cannot carry items upstairs.

Dressers

Dressers are delivered in two parts: base and rack.

The rack will be placed on the base but not fixed together or to walls.

 

6. Delivery Times

Deliveries take place between 8:00am and 8:00pm.

An approximate time window will be provided on the day of delivery, not in advance.

 

7. Inspection on Delivery

Customers must inspect items on delivery.

Once an item is delivered and signed for, it is deemed accepted in satisfactory condition.

No refunds or returns will be accepted after signing, except for manufacturing faults reported within 24 hours.

Scratches, dents, or paint damage identified after acceptance are not eligible for return or refund.

 

8. Collection & Re-Delivery

Where collection or re-delivery is agreed (at our discretion):

All associated costs will be charged to the customer.

Items must be unused and in the condition supplied.

 

9. Contact Us

If you have any questions regarding delivery or returns, please contact:

 

Rainbows Furniture Ltd

Email:enquiries@rainbowsfurniture.co.uk

Telephone: 07359 825586